Warranty scope
Sauna cabin structure
Wood, roof, glass, door, bench, heater clearance, lighting, and accessories should be separated in the written warranty scope.
Warranty and spare parts
Confirm after-sales scope before deposit.
Buyer protectionStructure, components, wear parts, freight, and service route must be separated.
High-ticket sauna and spa products need written warranty and spare-parts scope before purchase. Use this page to prepare the questions that prevent vague after-sales promises.
Warranty scope
Hot tub and swim spa shell
Acrylic shell, frame, cabinet, insulation, cover, jets, pumps, heater, controls, and fittings can have different coverage periods and exclusions.
Warranty scope
Steam room and wet-room systems
Generator, controls, waterproofing assumptions, drain route, glass, sealant, and installation responsibility should be confirmed before order.
Warranty scope
Spare parts and service route
Ask which parts are stocked, which are made-to-order, expected replacement lead time, and what photos or labels are required for after-sales support.
Spare-parts checklist
Ask for component-level support details.
The useful spare-parts discussion is not just whether parts exist. Buyers need to know which parts are common, which are market-specific, how claims are proven, and how replacements are shipped.
Warranty FAQ
Keep the after-sales conversation specific.
Is the website warranty the final warranty for every product?
No. Website warranty notes are buyer guidance. The final warranty scope must be confirmed in written quotation or order documents because configuration, component brand, destination, and use case can change coverage.
What should distributors confirm before a batch order?
Distributors should confirm spare-parts list, component labels, replacement lead time, claim photo requirements, carton marks, manual language, and who handles local service labor.
What is usually not covered?
Typical exclusions may include incorrect installation, unsuitable electrical supply, water chemistry issues, consumables, normal wear, unauthorized repair, freight damage outside the claim window, and misuse.
Warranty RFQ
Ask before the quote is finalized.
Include model, destination, use case, component preference, and expected service route.