Information we collect
When you send an inquiry, we may collect your name, email, phone or WhatsApp, company, country, product interest, quantity, destination, timeline, budget range, installation site, and project details.
If you upload drawings, site photos, product references, or other project files, those files are treated as quotation materials and used only to review product fit, packing, certificate scope, logistics, and project communication.
How we use it
We use inquiry information to reply, prepare quotations, confirm model requirements, review factory evidence requests, coordinate export details, and improve the website's sourcing content.
Submitting an inquiry does not create an order, reservation, or fixed-price offer. Final model scope, certificate applicability, warranty, lead time, freight, payment terms, and delivery terms must be confirmed in written quotation documents.
Cookies and analytics
The website may use basic analytics, conversion tracking, and security logs to understand page performance, form usage, and inquiry quality. These tools may process IP address, browser information, device information, referring page, and interaction events.
Uploads and confidentiality
Project drawings, site photos, and reference files are used for quotation review and are not published on the website. If your project requires a formal NDA, mention that in the inquiry before sending sensitive documents.
International processing
Because Sauna Cabin Direct supports export quotations, inquiry data may be processed across regions by sales, engineering, operations, hosting, email, form, analytics, and logistics service providers when needed to answer your request.
Retention
Inquiry records may be retained for follow-up, quotation history, fraud prevention, business records, and service continuity. We keep the data only as long as it is reasonably needed for those purposes unless a longer period is required by law or business record obligations.
Sharing
Information may be shared with relevant operational partners only when needed to answer your sourcing request, arrange quotation details, or support export documentation.
Your choices
You may request correction, deletion, or a copy of inquiry information by contacting the project desk. Some records may be retained where needed for legitimate business, legal, security, or accounting reasons.
Third-party channels
If you contact us through WhatsApp, email, or another third-party platform, that platform's own privacy terms may also apply. Avoid sending highly sensitive project files through third-party channels unless you are comfortable with their handling practices.
Contact
For privacy questions, use sales@saunacabindirect.com.